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i
Direct Thermal Portable Printer
ii
Copyright Information
© 2019 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software and firmware in the printer
described therein are owned by TSC Auto ID Technology Co., Ltd, All
rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows
is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does
not represent a commitment on the part of TSC Auto ID Technology Co.
No part of this manual may be reproduced or transmitted in any form or by
any means, for any purpose other than the purchaser's personal use,
without the expressed written permission of TSC Auto ID Technology Co.,
Ltd,
iii
Agency Compliance and Approvals
2014/30/EU(EMC), 2014/35/EU(LVD), 2011/65/EU(RoHS 2.0)
EN 55032 Class B
EN 55024
EN61000-3-2:2014
EN61000-3-3:2013
EN 60950-1
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-Consult the dealer or an experienced radio/ TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
10 C.F.R. Section 430.23(aa) (Appendix Y to Subpart B of part 430)
iv
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause
damage.
7. Make sure to follow the correct power rating and power type indicated on marking
label provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.
重要安全說明：
1. 閱讀所有這些說明，並保留以備未來使用。
2. 按照產品上的所有警告和說明進行操作。
3. 在清潔前或發生故障時，拔除電源插頭與交流電源插座的連接。
不要使用液體或噴霧清潔劑。建議使用濕布清潔。
4. 電源插座應安裝在設備附近及方便使用處。
5. 本機器必須防止潮濕。
6. 確保安裝設備時的穩定性，翻倒或跌落可能會導致設備損壞。
7. 確保按照製造商提供的標籤上標明之正確的額定功率和電源類型進行設定。
8. 請參考使用手冊以確認環境溫度的最大值。
WARNING:
Hazardous moving parts, keep fingers and other body parts away.
v
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery in fire.
2. DO NOT short circuit the contacts.
3. DO NOT disassemble the battery.
4. DO NOT throw the battery in municipal waste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.
警告：
（對於帶有 RTC （CR2032）電池或可充電電池組的設備）
如果更換不正確的電池類型，會有爆炸的危險。
請按照以下說明處理廢電池：
1. 請勿將電池投入火中。
2. 請勿使觸點短路。
3. 請勿拆卸電池。
4. 請勿將電池丟入都市廢棄物。
5. 垃圾桶畫叉圖案表示電池不應放置在都市廢棄物中。
Caution: The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device
could void the user's authority to operate the equipment.
CE Statement:
This equipment complies with EU radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20 cm between the radiator & your body.
RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled
environment.
vi
The equipment must not be co-located or operating in conjunction with any other
antenna or transmitter.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC)
radio frequency exposure limits. The Wireless Device should be used in such a
manner such that the potential for human contact during normal operation is
minimized.
This device has also been evaluated and shown compliant with the IC RF Exposure
limits under portable exposure conditions. (Antennas are less than 20 cm of a
person's body). (F or Bluetooth)
Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003
et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne
doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence,
notamment les interférences qui peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l'appareil sans fil est inférieur e à la limite
d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l'appareil sans fil
de façon à minimiser les contacts humains lors du fonctionnement normal.
Ce périphérique a également été évalué et démontré conforme aux limites
d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles
(les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)
FCC 15.21 Information to user.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
vii
NCC 警語 :
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻
率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二
條)
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立
即停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或
工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法
第十四條)
警告：
本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。
viii
限用物質及其化學符號
Restricted substances and its chemical symbols
多溴聯苯
Polybrominate
d biphenyls
多溴二苯醚
Polybrominate
d diphenyl
ethers (PBDE)
備考 1. 〝超出 0.1 wt % 〞及〝超出 0.01 wt % 〞係指限用物質之百分比含量超出百分比含量基準值。
Note 1： "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the
reference percentage value of presence condition.
備考 2. 〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2： "○" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
備考 3. 〝－〞係指該項限用物質為排除項目。
Note 3： The "−" indicates that the restricted substance corresponds to the exemption.
ix
Contents
1. Introduction ....................................................................................................... 1
1.1 Product Introduction........................................................................................ 1
1.2 Product Features ............................................................................................. 2
1.2.1 Printer Standard Features ................................................................. 2
1.2.2 Printer Optional Features .................................................................. 3
1.3 General Specifications .................................................................................... 4
1.4 Print Specifications ......................................................................................... 5
1.5 Media Specifications ....................................................................................... 5
2. Operations Overview ........................................................................................ 7
2.1 Unpacking and Inspection ............................................................................... 7
2.2 Printer Overview .............................................................................................. 8
2.2.1 Front View .......................................................................................... 8
2.2.2 Interior View ..................................................................................... 10
2.2.3 Rear View ......................................................................................... 11
2.3 Operator control ............................................................................................ 12
2.3.1 LED Indication, LCD screen, and Keys ........................................... 12
3. Setup ............................................................................................................... 15
3.1 Install the Battery ........................................................................................... 15
3.2 Charge the Battery ......................................................................................... 16
3.2.1 Charge the Battery ........................................................................... 16
3.2.2 Charge by Charger Station (Optional) ............................................. 18
3.3 Communicate ................................................................................................. 20
3.3.1 Connecting with the Communication Cable ................................... 20
3.3.2 Connecting with Bluetooth (Optional) .......................................... 20
3.4 Loading the Media ......................................................................................... 21
4. Accessories ..................................................................................................... 22
4.1 Install the Belt Clip ......................................................................................... 22
4.2 Install the IP54-rated environmental case with shoulder strap (Optional) ... 23
5. Power-on Utilities............................................................................................ 25
5.1 Media Sensor Calibration .............................................................................. 25
5.2 Self-test and Dump Mode .............................................................................. 26
5.3 Printer Initialization ....................................................................................... 29
6. Diagnostic Tool ............................................................................................... 30
6.1 Start the Diagnostic Tool .............................................................................. 30
6.2 Printer Function ............................................................................................ 31
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6.3 Calibrating Media Sensor by Diagnostic Tool .............................................. 32
6.3.1 Auto Calibration ............................................................................... 32
6.4 Setting Bluetooth by Diagnostic Tool (Optional) ......................................... 33
7. Troubleshooting ............................................................................................. 34
7.1 Common Problems ........................................................................................ 34
8. Maintenance .................................................................................................... 36
Revise History ..................................................................................................... 37
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
Enjoy TSC's reputation for cost -efficient, high durability printers with the TDM-30
mobile barcode printer. The TDM-30 is a comfortable, light-weight printer capable of
working with any mobile printing application where you need quick, simple
receipts/labels on demand.
Our TDM-30 is designed for a rough life, inside the IP54-rated environmental case to
resist dust and water and with its durable design prepared to take up to 2.1 meters fall
and keep printing.
These small and light printers can be worn comfortably for a full shift, without interfering
with the user's tasks. Use USB , optional Bluetooth to connect to a mobile computer or
even a smartphone and produce clear easy-to -read receipts hour after hour.
This document provides an easy reference for operating the TDM-30 .
The online version of the Programmer's manual, or more information can be
downloaded from our official website.
To print label formats, please refer to the instructions provided with your labeling
software; if you need to write the custom programs, please refer to the TSPL/TSPL2
programming manual that can be found on the accessories or at TSC official website.
− Applications
Direct store deliveries (DSD)
Proof of Delivery and Pickup
Field Sales/Repairs
Mobile Point-of -Sale
Parking Citations
Mobile Ticketing
Onboard Transportation Ticketing
Utility Billing/Meter Reading
Fleet Management
2
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Black mark reflective sensor
3 operation buttons (On/off, feed/pause, and cover-open buttons)
5 LEDs: 1 for printer states; 3 for Battery capacity; 1 for RF status
LCD version:
LCD color display: showing battery status, media type, firmware version,
and error messages
1 LED for Printer Status
1 LED for RF connection (3 colors)
Audible alert Programmable buzzer
Rechargeable Li-ion battery
Mi cro USB 2.0 (High speed mode) interface
32-bit RISC high performance processor
Eltron® EPL, Epson® ESC-POS, and Zebra® ZPL emulation languages
support
Fonts and bar codes can be printed in any one of the four directions (0,
90,180, 270 degree)
8 alpha-numeric bitmap fonts
One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
Built-in Monotype True Type Font engine
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Support TPH Care function
3
Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2
programming manual for supporting code page)
BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)
Code128 subsets
A.B.C,Code128UCC,
EAN128, Interleave 2 of
5,Code 39,Code 93,
EAN- 13, EAN-8,
Codabar, POSTNET,
UPC-A, UPC-E, EAN
and UPC 2(5) digits
add-on , MSI, PLESSEY,
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche Post
Identcode, Deutsche
Post Leitcode,
LOGMARS
CODABLOCK F
mode, DataMatrix ,
Maxicode, PDF-417,
Aztec,
MicroPDF417, QR
code, RSS Barcode
(GS1 Databar)
1.2.2 Printer Optional Features
The printer offers the following optional features.
Micro USB 2.0 (high-speed mode) + MFi
Bluetooth V4.2
TSPL-EZD and TSPL-EZ with CPCL or ESC-POS
emulation
1-bay printer wireless charging station
4-bay printer wireless charging station
1-bay printer charger station
4-bay printer charger station
1-bay battery charger station
4-bay battery charger station
12-60V DC automobile cigarette lighter plug
Vehicle Charger Converter
4
IP54-rated protective case with shoulder strap
Mi cro USB 2.0 cable (1.5M)
10.8-60 VDC power source with dummy battery
Rechargeable Li-ion battery
External charging pin (for wireless charging cover
and cradle only)
1.3 General Specifications
105 mm (W) x 49.5 mm (H) x 116 mm (D)
Internal charging capability (battery-in)
Input: AC 100-240V, 2.5A, 50-60Hz
Output: DC 12V/ 1A
12- 24V DC automobile cigarette lighter plug
Auto-switching AC adapter
External charging capability (battery-out)
Single printer charger station
Input: 12V/ 2A
Output: 12V/ 2A
4-bay printers charger station
Input: 12V/ 5A
Output:12V/ 5A
1 bay battery charger station
- Input: 12V/ 2A
- Output: 8.4V/ 1.5A
4 bay batteries charger station
- Input: 24V/ 2.5A DC
- Output: 8.4V/ 1.5A*4 DC
Note: The printer will automatically turn off when stopping
5
operation after 30 minutes.
Operation Temperature : -15 ~ 5 0˚C (5 ~ 122 ˚F)
Charging Temperature: 0 ~ 40˚C ( 32 ~ 104˚F)
Storage Temperature: -30 ~ 70 ˚C (-22 ~ 158 ˚F)
Relative Humidity:
- Operation: 10% to 90% non-condensing
- Storage: 10% to 90% non-condensing
IP54 w/ protective case
Drop 1.8m (5.9 ft) w/o IP54-rated environmental case
Drop 2.1m (6.9ft) w/ IP54-rated environmental case
1.4 Print Specifications
203 dots/inch (8 dots/mm)
0.125 x 0.125 mm(1 mm = 8 dots)
Continuous receipt paper : 2,794 mm ( 110")
1.5 Media Specifications
Continuous, die-cut, receipt , liner free label, and black
mark
10 mm (0.39") ~ 2,794 mm ( 110")
Tear mode: 50 mm (1.97") ~ max. print length
Max. 80 mm (includes liner)
6
Black mark label: min.8 mm (w) x 2 mm (h)
Gap label: min.8 mm (w) x 2 mm (h)
In lowest print speed: 0.06mm ~0.18 mm
Note: Please locate the black mark on the printing side when using black mark continuous label.
7
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Li-ion battery
One quick installation guide
One Auto-switching AC adapter
One belt clip
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
8
2.2 Printer Overview
2.2.1 Front View
For LED version
1. Power on/off button
2. Feed/stop button
3. LED indicators
4. Media cover
5. Media cover window
6. Media cover release button
9
For LCD version
1. Power on/off button
2. Feed/stop button
3. LED indicators & LCD screen
4. Media cover
5. Media cover window
6. Media cover release button
10
2.2.2 Interior View
1. Tear edge
2. Print head
3. Platen roller
4. Black mark sensor
11
2.2.3 Rear View
1. Li-ion Battery
2. Battery open clasp
3. Interface cover
4. Power jack
5. USB interface
12
2.3 Operator control
2.3.1 LED Indication, LCD screen, and Keys
For LED version
1. Power on/off button
2. Feed/Pause button
3. Printer status LED indicator
4. Battery charge level LED indicators
5. Wireless status LED indicator
13
For LCD version
1. Power on/off button
2. Feed/Pause button
3. Printer status/Wireless status LED indicator
4. LCD screen (indicates battery status/media type/firmware version/error
messages)
1. Press and hold for 2-3 seconds to turn on the printer.
2. Press and hold for 2-3 seconds to turn off the printer.
1. Ready status: Feed one label
2. Printing status: Pause the print j ob
14
Printer status LED
indicator
Green (blinking every two
seconds)
Sleep mode/ entered the
sleep mode after stop
working over 2 minutes
(The interval can be
changed by revising the
command, refer to
TSPL/TSPL2
programming manual on
TSC website).
Battery status LED
indicator
Wireless/Bluetooth
status LED
indicator
Bluetooth device is ready
Bluetooth device is
communicating
15
3. Setup
3.1 Install the Battery
1. Insert battery to the left side of
battery slot on the rear of the
printer.
2. Push the right side of the battery
down.
3. Pull the battery clasp to lock the
battery.
DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery. DO NOT throw the battery in municipal waste.
The symbol of the crossed out wheeled bin ( ) indicates that the battery should not
be placed in municipal waste.
16
3.2 Charge the Battery
It takes 1.5 to 2 hours to fully charge the battery before the first time usage. The
lifetime of the battery is 300 times for charge/discharge cycles.
3.2.1 Charge the Battery
1. Open the interface cover and plug the
power cord in to the power jack.
Note:
Please switch OFF printer power prior to plug
in the power cord to printer power jack.
When the battery is charging, please do not
remove the battery from the printer,
otherwise, please re-plug the power cord into
a power outlet.
2. Plug the power cord into a properly
power outlet.
3. When the battery installed on printer and start charging, the printer will
automatically open and color of battery status LED indicator is solid amber.
The amber LED indicator will turned off after the battery is fully charged.
Battery charging Battery fully charged Auto power off
Note:
1. When printer start charging, the printer will automatically open and could not turn-off
the power.
2. When checking the battery status, please connect the adapter to printer, the LED
indicator will turn to green then extinguished when the battery is fully charged.
17
The battery normal working condition is from 0°C to 40°C (32 °F to 104 °F). The device or
battery charger always perform battery charging in a safe and optimum manner. At higher
temperatures (e.g. approximately +40 °C (+104 °F) or charging when turning on the
printers), the printer or battery charger may stop charging for a period of time to keep the
battery at acceptable temperatures.
18
3.2.2 Charge by Charger Station (Option al)
1. Plug the power cord to the power
jack on the charger station.
2. Insert the battery along the slot to
the right side of charger station as
pictured. (Refer to section 3.1 for
battery installation procedure.)
3. Push the battery clasp and
properly install the battery, it will
start charging.
Note:
The battery is completely charged
and the amber of LED indicator will
be off and turns to green.
19
The four bay batteries charger
station is also available for your
reference.
Battery is completely charged
Battery is completely charged over 1.5 ~ 2 hrs.
20
3.3 Communicate
3.3.1 Connecting with the Communication Cable
USB to USB Cable (Optional)
1. Open the interface cover and
connect the printer to the computer
with USB cable.
3.3.2 Connecting with Bluetooth (Optional)
Turn on the printer and make sure the Bluetooth
of device is open ed.
Note:
Please refer to section 6.5 to change the name of
default and PIN.
21
3.4 Loading the Media
1. Open the printer media cover by
pressing the media cover release
button.
2. Place the media roll at the correct
side, and pull out enough paper
over the tear edge.
3. Press the media cover on both
sides to close it and make sure the
media cover have closed correctly.
22
4. Accessories
4.1 Install the Belt Clip
1. Turn the battery to rear side,
remove the battery on the rear of
the printer and lock the belt clip
on the hole above the battery.
2. Press the ball on the belt clip to
the hole as pictured.
3. After re installed the battery, the
printer can be hung on the belt.
23
4.2 Install the IP54-rated environmental case with shoulder strap
(Optional)
1. Open the zip along the arrow
direction indicated on case
cover.
2. Place the printer in the case.
Note: The printing side must face the
outside cover as indicated.
24
3. Zip up the case cover. The outside cover should be opened and fixed while
printing.
25
5. Power-on Utilities
There are three power-on utilities to set up and test printer hardware. These utilities are
activated by pressing FEED button ( ) then turning on the printer power
simultaneously and release the button at different positions of LED indicator.
Please follow the steps below for different power- on utilities.
1. Turn off the printer power switch.
2. Hold on the FEED button ( ) then turn on the power switch ( ).
3. Release the button ( ) when LED indicates with different positions for different
functions.
The positions of LED light will be changed as following pattern:
1. Media sensor calibration
2. Self-test and enter dump
mode
3. Printer initialization
5.1 Media Sensor Calibration
Please follow the steps below to calibrate the media sensor.
1. Turn off the power switch.
2. Hold on the FEED button ( ) then turn on the power switch.
3. Release the FEED button ( ) when the indicator becomes and
blinking. (Any green will do during the 5 blinks)
It will calibrate the black mark sensor sensitivity.
The LEDs will be changed as following order:
(amber) (5 blinks) (5 blinks)
(5 blinks) (solid green)
26
5.2 Self-test and Dump Mode
Please follow the steps below.
1. Turn off the power switch.
2. Hold on the FEED button ( ) then turn on the power switch.
3. Release the FEED button ( ) when the indicator becomes and
blinking. (Any green will do during the 5 blinks)
The LEDs will be changed as following order:
(amber) (5 blinks) (5 blinks)
(5 blinks) (solid green)
4. It calibrates the sensor and measures the media length and prints internal settings
then enter the dump mode.
5. Turn off / on the power to resume printer for normal printing.
27
Self-test
Printer will print the printer configuration after media sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element,
printer configurations and available memory space.
Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.
RS232 serial port
configuration
28
Numbers of download files
Total & available memory
space
Print head check pattern
Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode,
all characters will be printed in 2 columns as following. The left side characters are
received from your system and right side data are the corresponding hexadecimal
value of the characters. It allows users or engineers to verify and debug the
program.
Note:
1. Dump mode requires 2 " wide paper width.
2. Turn off / on the power to resume printer for normal printing.
Hex decimal data related to left
column of ASCII data
29
5.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the FEED button then turn on the power switch.
3. Release the FEED button when the indicator becomes and blinking.
(Any green will do during the 5 blinks).
The LEDs will be changed as following order:
(amber) (5 blinks) (5 blinks)
(5 blinks) (solid green)
Printer configuration will be restored to defaults as below after initialization.
Black mark sensor (As paper end sensor)
9600 bps, none parity, 8 data bits, 1 stop bit
30
6. Diagnostic Tool
TSC's Diagnostic Utility is an integrated tool incorporating features that enable you to
explore a printer's settings/status; change a printer's settings; download graphics,
fonts and firmware; create a printer bitmap font; and send additional commands to a
printer. With the aid of this powerful tool, you can review printer status and settings in
an instant, which makes it much easier to troubleshoot problems and other issues.
6.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon to start the software.
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.
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6.2 Printer Function
1. Select the PC interface connected with bar code printer.
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
2. Click the " Printer Function" button to setup.
3. The detail functions in the Printer Function Group are listed as below.
Calibrate the sensor specified in the Printer Setup
group media sensor field
Setup the IP address, subnet mask, gateway for
the on board Ethernet
Synchronize printer Real Time Clock with PC
Initialize the printer and restore the settings to
factory default. (Please refer section 5.3)
Print printer configuration (Please refer section
5.2)
To activate the printer dump mode.
Ignore the downloaded AUTO.BAS program
Set the password to protect the settings
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide on
TSC website at Downloads \ Manuals \ Utilities \ Diagnostic utility quick start guide.
Note: The three different print modes below are available, you can download the command on
TSPL/TSPL2 programming manual at TSC official website:
High print speed with lower density.
According to the label content such as barcode, text, and
graphic to lower the print speed for getting higher print quality.
Standard print speed and quality.
32
6.3 Calibrating Media Sensor by Diagnostic Tool
6.3.1 Auto Calibration
1. Make sure the media is already installed and media cover is closed. (Please refer to
section 3.4)
2. Turn on the printer power switch.
3. Open Diagnostic tool and set interface. (The default setting is USB)
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
4. Click the "Calibrate Sensor" button.
5. Select the media type and click the "Calibrate" button.
Note: The TDM-30 can only support continuous, die-cut, receipt, and black mark media type.
33
6.4 Setting Bluetooth by Diagnostic Tool (Optional)
1. Make sure the media is already installed and media cover is closed. (Please refer
to section 3.4)
2. Turn on the printer power switch.
3. Open Diagnostic tool and set interface. (The default setting is USB)
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
4. Select "Wireless" tab and "Built-in wireless module " item.
5. Enter the new BT Local Name or BT PIN Code in the editor.
6. Press "Set" button to set the new BT name or BT PIN code of the printer.
7. Press " Get" button to get back the settings. Make sure the Bluetooth module
settings are set properly.
Note:
* The printer connects with the computer via USB cable, which is option.
34
7. Troubleshooting
7.1 Common Problems
The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller o r
distributor for assistance.
Power indicator does not
illuminate
* The battery is not properly
installed.
* Switch the printer on.
* Charge the battery.
- The printer status from
DiagTool shows " Head Open" .
* The printer carriage is open.
* Please close the print carriage.
- The printer status from
DiagTool shows " Out of
Paper".
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the steps on section 3.4 to
reinstall the media roll.
* Calibrate the black mark sensor.
- The printer status from
DiagTool shows " Paper Jam " .
* Black mark sensor is not set
properly.
* Make sure media size is set
properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
* Clean the printer mechanism.
* The space of FLASH/DRAM
is full.
* Delete unused files in the FLASH/DRAM.
* Run printer self-test and check the
available memory space for DRAM or
FLASH.
* Check the available memory space
for DRAM or FLASH via DiagTool.
* Media is loaded in correctly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Print head element is
damaged.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper media roll.
35
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the platen roller.
* The printer is in Hex Dump
mode.
* Turn off and on the printer to skip the
dump mode.
36
8. Maintenance
This session presents the clean tools and me thods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab
Lint-free cloth
Vacuum / Blower brush
100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,
1. Always turn off the printer before
cleaning the print head.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100%
Ethanol or Isopropyl Alcohol to
clean the print head surface.
Clean the print head when
changing a new label roll
2. Rotate the platen roller and wipe it
thoroughly with water.
Clean the platen roller when
changing a new label roll
Use the lint-free cloth with 100%
ethanol to wipe it.
Wipe it with water-dampened cloth
Note:
Do not touch printer head by hand. If you touch it careless, please use ethanol to clean
it.
Please use 100% Ethanol or Isopropyl Alcohol. DO NOT use medical alcohol, which
may damage the printer head.
Regularly clean the print head and supply sensors once change a new ribbon to keep
printer performance and extend printer life.
37
Revise History
Corporate Headquarters Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841 , Taiwan (R.O.C.)
TEL: +886-2-2218-6789 TEL: +886 -3-990-6677
FAX: +886-2-2218-5678 FAX: +886-3-990-5577
Web site: www.tscprinters.com
E-mail: printer_sales@tscprinters.com
tech_support@tscprinters.com
TSC Auto ID Technology Co., Ltd.
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| Document Description | User Manual |
| Download: |  |
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| Permanent Confidential | No |
| Supercede | No |
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| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 210.62kB (2632700 bits) |
| Date Submitted | 2019-02-14 00:00:00 |
| Date Available | 2019-02-14 00:00:00 |
| Creation Date | 2019-01-22 09:24:52 |
| Producing Software | Microsoft® Word 2013 |
| Document Lastmod | 2019-01-25 09:11:18 |
| Document Title | User Manual |
| Document Creator | Microsoft® Word 2013 |
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Source: https://fccid.io/VTV-T083RFBHS/User-Manual/User-Manual-4166876.html
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